Support

In accordance with customers’ request, providing technical guidance and a complete set of product documents, answering all kinds of questions, designing project processing scheme, showroom for customers to visit, sample and test the product.

sale service

sales service

Conducting field investigation, assist customer in planning and design of production site, the layout of FTTH and Data Center project, site points, total fiber loss, etc,. Provide customers with a full set of project operation instruction and train users’ workers freely. The basic fiber product theory, manufacturing and installation will be trained to users’ workers before delivery.

After sales service

To ensure that customers are able to master operational procedures, methods and independently use the products as soon as possible. Processing operation, installation daily maintenance and safe operation are conducted to operators at customer workshops. One year warranty service is effective since the date of user written acceptance upon completion of installation and commissioning at customer site. Within warranty period, after-sales service engineers will be irregularly dispatched to conduct routine product inspection and maintenance. The engineers will also answer questions customer raised.